Emergency Care, Clinical Triage & Transfer Protocol

Raazi Emergency operates strictly under international clinical triage protocols (Red, Yellow, Green) mandated by the Punjab Healthcare Commission (PHC). Patients presenting with unstable vitals, acute cardiac events, active hemorrhage, or respiratory arrest are treated immediately, regardless of token order or arrival sequence. Non-emergent cases will experience triage waiting intervals.

In accordance with PM&DC Emergency Protocols, Raazi Hospital provides immediate resuscitation and vital sign stabilization to all presenting emergencies. However, admission to Intensive Care (ICU), Coronary Care (CCU), or Neonatal ICU (NICU) remains contingent upon verified clinical bed availability. If specialized critical beds are exhausted, the medical team initiates safe, accompanied tertiary transfers.

While Alkhidmat ambulance units maintain rapid dispatch times, the hospital and Alkhidmat Foundation explicitly disclaim legal liability for transit delays caused by metropolitan traffic congestion, road blockages, extreme meteorological conditions, or unavoidable vehicular failures outside reasonable operational control.

Under Section 22 of the PHC Medical Regulations and the PM&DC Code of Ethics (2026), in situations where an unconscious, critically injured, or minor patient presents without next-of-kin, the attending emergency consultant is legally authorized and ethically mandated to perform immediate life-saving surgical, pharmacological, or resuscitation procedures without prior familial financial or administrative clearance.

Raazi Hospital enforces a strict zero-tolerance policy against physical violence, harassment, intimidation, or property destruction directed at on-duty physicians, nurses, and paramedical staff. Any such infraction triggers immediate criminal referral under the Pakistan Penal Code (PPC) and Punjab Healthcare Protection statutes.