Patient Rights & Responsibilities
At Alkhidmat Raazi Hospital, every patient is treated with dignity, safety, and utmost medical integrity. This charter delineates the rights you are guaranteed, and the responsibilities required for effective healing.
Your Rights as a Patient
Right to Dignity, Respect & Non-Discrimination
Every patient is entitled to compassionate, respectful care irrespective of religious beliefs, ethnicity, gender, social status, or financial capability.
Right to Informed Medical Consent & Explanation
You have the right to receive clear, comprehensible explanations regarding your medical diagnosis, proposed treatment options, potential risks, and alternatives before any procedure.
Right to Privacy & Strict Medical Confidentiality
Your medical records, diagnostic test findings, physical examinations, and consultation discussions are protected under medical secrecy laws and will never be disclosed without your explicit consent.
Right to Financial Transparency & Cost Estimates
Patients have the right to itemized hospital bills, clear fee schedules, and prior cost estimates. Needy patients are entitled to assessment under the Raazi Mareez Zakat Fund.
Right to Second Opinion & Refusal of Treatment
You retain the freedom to seek a second clinical opinion from another specialist or refuse a suggested treatment after being informed of the medical consequences.
Right to File Grievances & Prompt Resolution
Patients or their guardians can voice concerns or file formal quality complaints to the Hospital Grievance Cell without fear of retaliation or compromised care.
Right to Digital Autonomy & Local-Only Data Retention
Patients utilizing online appointment coordination retain the right to complete digital sovereignty: appointment history is retained strictly on your personal device without invasive background fingerprinting, with the right to clear device vaults permanently at will.
Patient & Family Responsibilities
Accurate Medical History
Provide complete and truthful details regarding past illnesses, allergies, current medications, and family health history.
Following Clinical Advice & Prescriptions
Strictly follow prescribed medication regimens and notify medical staff immediately if unexpected reactions occur.
Respect for Healthcare Staff & Other Patients
Maintain quietness in wards, respect hospital visiting hours, and treat nurses, doctors, and support staff with mutual courtesy.
Have a Concern Regarding Your Care?
Contact our Patient Grievance & Quality Committee directly for rapid redressal.